Support Overview
We are here to help.
Please submit a ticket or email us at support@makios.com.
When calling or sending a message, please provide us with the following information:
- Your name, the name and location of the organization you are contacting Makios about, and how we can reach you.
- A detailed description of the problem.
- Any error messages and what was being processed at the time the problem occurred.
- Applications and versions you are working with.
- Recent changes.
Once Makios receives your request via email or the ticketing system, we will assign the ticket to a technician for follow up.
For urgent assistance, we ask you to call us at: (915) 217-2500. After hours support is available for emergencies. Dial option 5 from the main menu.
